Job vacancy Payroll Specialist

• Manage customer expectations within the payroll scope of delivery by attending and processing enquiries and requests via the defined processes and utilising problem solving skills for resolution.
• Ensure employee's payroll and time data are processed accurately and reviewed based on the define checklist.
• Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment.
• Monitor and manage case daily. Analysing, understanding, solving problems with complying to the standard scope of delivery.
• Participate in monthly operations review meeting with HR as and when required.
• Ensure all unsolved and potential issues are escalated timely to Supervisor according to the standard escalation process.
• Carry out payroll and on time services according to the standard procedures, job aids and guidelines. Report any deviation to Supervisor immediately before proceeding with the activity.
• Participate in all compliance audits and respond to audit queries.
• Ensure all work documentation and work processes are updated.
• Work closely with ADP to meet BD ASC objectives and improve the customer experience.
• Provide support to implement improvement, work reduction and task simplification initiatives which are assigned by Supervisor or Manager.
• Perform system related testing i.e., payroll or time & attendance system as per requirement. Ensure all tested outputs are capture according to the requirement.
• Drive monthly operations review meeting with HR as and when required.
• Contribute to the operational process improvement activity by providing support to Supervisor/Manager in any improvement program initiatives.
• Act as a back up to the other team members to deliver and manage customer's expectations as and when required.
• Focus on results & timeliness and getting things right at the first time.

The Successful Applicant

• Graduate with a bachelor's degree preferred.
• With approximately 5 years working experience in similar job function
• Experience in working in HR Shared Service and/or working with payroll outsourcing vendor is preferred.
• Proficiency in Microsoft Word and Excel is mandatory.
• Experience in payroll and time management processing.
• Candidate with Japan payroll experience is preferable
• Able to speak in Japanese

What's on Offer

• Great Learning opportunity
• Exposure to working with counterparts internationally
• Opportunity to be part of a globally renowned organisation

ContactJessie GanQuote job refJN-062024-6442762Phone number+60 3 2302 4031

6 Sep, 2024 (71 days left)