Verion Research Sdn Bhd - Bukit Jalil, Malaysia

MIX TELEPHONY RECORDING PLATFORM Not every organization has the same type of telephony system across the network. Veriva Sentinel enables you record and manage different type of telephone interfaces over a single interface. All customer interactions originating from analog PSTN, digital PBX, dealerboard and ISDN telephone interfaces can be captured on a single platform. SCALABLE OPEN ARCHITECTURE Veriva Sentinel is designed on a flexible and expandable open architecture concept using off the shelf PC components running on Microsoft Windows operating system. Your organization no longer incurs high maintenance costs and overheads that are very often link with proprietary systems. FLEXIBLE AND CUSTOMIZABLE BUSINESS RULES FOR RECORDING Capturing customer interactions based on Continuous Recording, Selective Recording, Scheduled Recording, Record On Demand and Record on External Trigger are all possible with the Veriva Sentinel. Your contact center is your business. Flexible business rules allow your organization to manage and supervise your contact centre according to your internal audit policies and compliance procedures. Seamless integration with 3rd party applications or your organizations existing applications is also possible with our API connectivity kit. ENTERPRISE SUPERVISION, RECORDING AND MANAGEMENT Whether your organization manages a single contact centre or multiple contact centers, Veriva Sentinel offers your network administrators and contact centre managers to supervise, manage and access recorded data easily over any LAN/WAN/Internet connection. Every users access control privileges are definable and customizable according to their access level within the organization. System administrators can easily create, track and manage system users remotely via an IP connection.

TAKING YOUR BUSINESS TO THE NEXT LEVEL With increasing competition in financial trading, the TRADERSTATION helps you know your customer better. With the TRADERSTATION, your financial trader has a complete record of all the interactions in your organization with the customer. Armed with such knowledge, your trader is able to provide a consistent and unified response when dealing with the same customer. Maintaining a consistent and unified view to your customer will generate a higher level of customer satisfaction which in turn will be critical in taking your business to greater heights. FLEXIBLE AND CUSTOMIZABLE We understand that every organization has different business rules and requirements. The TRADERSTATION is a fully customizable software that can be retrofitted easily onto your existing financial trading environment. INFORMATION AUTOMATION The TRADERSTATION automates the traditional manual blotter system commonly used by financial traders. The trader now have instant access to customer information, trade history and customer preferences by entering a few keys. Daily report can be generated easily without having to manually keep track on a daily basis.

Intuitive Touchscreen Technology Employing state of the art visual technologies, the MACH3D is an intelligent interactive multicolour matrix touchscreen system that interfaces to various security sub-systems over high level interfaces or I/O relay contacts. Multiple System Monitoring Electronic Security Professionals are not Information Security Professionals. Very often, a complicated PC monitor screen using the latest CCTV, Alarm Handling or Lighting control system is very confusing to traditional electronic security professionals who are used to hard wired analog interfaces. The MACH3D enables security control room operators to monitor multiple systems over a single touchscreen. Flexible The MACH3D offers a flexible integration to security and communication sub-systems including intercom, CCTV system, alarm handling , access control, paging, security lighting, car parking and door locking systems. Fast. Secured. User Friendly The MACH3D dashboard is designed to give total support offering total reliability in a tough and fast changing environment. Communication and Control technologies and services that simplify control room tasks and remove complexities to give security control room personnel the split second advantage. Enterprise Wide Flexibility The SENTIENT system offers complete freedom as far as physical layout of the system is concerned. The SENTIENT platform can be located virtually anywhere in the building or campus. Connection to a single MACH3D dashboard is via one network cable. Fully Reliable The SENTIENT system offers high availability with redundant CPU and non-blocking capacity thanks to a distributed architecture based on FDDI solutions. A duplicated bus offering high availability leads to a truly resilient switching architecture. Design : meeting needs With our technical expertise we are able to assist and provide ideas during your design stage to identify the best technological solution for current and future needs. We are also able to look at integration options, and appraising how users will work with the system in the security control management environment.

REDUCES CALL RESPONSE TIME The EMS STATION aims to provide any public safety agency with a solution that will enable their operations centre to achieve a quicker response time on a daily basis. We understand the challenges and obstacles faced in running a public safety operations centre and together with the Mach 3D touchscreen dashboard from Orange Business Services, we are able to offer a highly resilient complete solution encompassing both hardware and software components. The EMS STATION empowers the first responder operators with ability to respond and dispatch faster with intuitive call taking and dispatching functionalities. Using the EMS STATION software will enable your operations centre personnel to make calculated decisions in response to emergency distress calls. DESIGNED FOR INCIDENT LOGGING AND MEDICAL SERVICES DISPATCHING The EMS STATION is designed for incident logging and emergency medical services dispatching operations. The EMS STATION gives call takers information on the nearest medical centre that can provide the appropriate quality care for the physical trauma faced. Very often, ambulances might dispatch the trauma victim to the nearest hospital regardless whether that hospital possesses the equipment and ability to treat the physical trauma. Screen pop upon answering of distress call Suitable for EMS, FIRE and POLICE call centres. Tracks incidents and dispatcher information Empowers first responders with skills to make calculated decisions Reduce Call Response Time Increases Performance and Efficiency USER FRIENDLY INCIDENT LOGGING SCREEN The EMS STATION provides a user friendly screen to allow the operator to enter key information of the caller and the incident easily and accurately into the database. The EMS STATION provides caller information including address and other related information to the operator on a pop-up screen upon the operator answering a call. Once the operator answers an incoming distress call, the incident logging screen with relevant caller information is popup on the operators computer screen. The operator is immediately armed with essential information to assist and respond to the caller instantly and accurately.

CRM Station Applications CRM Contact Manager Manage customer interactions from a single access CRM Contact Manager Functionalities -Complete retrieval of customer account from databases; -CTI enabled display of customer information; -CRM displays customer details and a history of previous interaction histories; -Multiple levels for account or user management and CRM purposes; -Data migration and merging functionalities with Microsoft Outlook & Exchange Server; -Import & Export from .xls, html and .csv files for easy CRM data integration process; -Converged communications made accessible via multichannel PABX systems - letters, faxes, emails, telephone recordings and personal interactions as a single access. CRM Telesales Manager Maximize outbound telemarketing interactions with minimal training CRM Telesales Manager Functionalities -Caters for outbound contact centers like insurance, debt collection, conducting surveys or tele-sales related activities; -CRM Telesales includes a FAQ (Frequently Asked Questions) guided engine to obtain relevant information; -Dynamic product categories across industries for call centres; -User management functionalities for unique allocation of product access in call centres